Return Policy

We want to make sure you are satisfied with your purchase. However, if for any reason you are not completely satisfied, we offer you the option to return your order within 14 days of receipt . Unfortunately, exchange is not possible.

Here are some important points regarding our returns policy:

  1. Send us an email: Send us an email with the return request. Provide your name, order number and the items you wish to return. Email us at info@bevano.nl. We will then send you the returns form.
  2. Return period: You have 14 days to decide whether you want to keep or return the product, calculated from the day of receipt.
  3. Undamaged and in original packaging: The returned product must be unused, undamaged and in the original packaging. Make sure all labels and protective materials are still present.
  4. Costs for your own account: The costs for returning the product are for your own account. We recommend using a trackable shipping method to ensure the product returns to us safely.
  5. Returns at your own risk: Returning the product is entirely at your own risk. Make sure it is well packed to avoid damage during transportation.
  6. Indication of order number: We need your order number and email address to process the return. Therefore, please add this information to your return order. Without this information we cannot process your return .

Bundle return policy

If you ordered a bundle item, you can only return it if you return the entire bundle . Suppose you have placed an order with a 2+1 free item, you must return all 3 products. Would you still like to keep an article? Then we recommend that you place a new order, with only the desired item.

More questions about our bundling policy? Check our FAQ page.

Refund

Once we have received and inspected the returned product, we will process the refund. The amount to be refunded will be credited to your account within 7 to 10 working days. For more information or assistance, please contact our customer service team .

Thank you for your understanding and cooperation. We strive to make your shopping experience as smooth as possible!