Frequently Asked Questions
Discover all the answers to your questions on our FAQ page. General questions, questions about our returns process or the shipping of your product, see if your answer is among them. If not, please feel free to contact us via our contact form .
General
What is the mission of Bevano Favorites?
At Bevano Favorites we have one simple mission: To be your one-stop-shop for all essentials, practical accessories and the best gadgets. Whether it's a touch of color on your lips, a hug for your child or a product that provides pain relief, we have it all.
What is the philosophy behind Bevano Favorites products?
At Bevano Favorites we embrace the mission to be your one-stop shop for a range of essentials and practical accessories. We pride ourselves on offering high-quality products that not only improve your appearance, but also help your baby and provide pain relief.
What makes Bevano Favorites different from other brands in the industry?
What sets Bevano Favorites apart is our commitment to a unique experience. We not only offer high-quality products, but also strive to transform the daily routine into a moment of joy and self-expression. Our focus on diversity, innovation and delivering targeted solutions makes Bevano Favorites a distinctive brand in the beauty industry.
How does Bevano Favorites contribute to sustainability?
We are committed to embracing sustainable practices. This includes striving for cruelty-free products, reducing our environmental footprint, and making conscious choices when packaging our products. We are constantly working to improve our sustainability efforts.
Shipping & Delivery
What are the shipping costs at Bevano Favorites?
Your order will ALWAYS be delivered free of charge in the Netherlands and Belgium! For the remaining countries, shipping costs vary based on location. For a comprehensive overview of our shipping policies, please visit the ' Shipping & Delivery ' page.
How can I track my order?
Once your order has been shipped, you will receive an email with a track & trace code. Use this code to track your order in real time. Track your order HERE . Didn't receive a track & trace code? Please contact our customer service .
Can I change or cancel my order after placing it?
We understand that plans can change. If you want to make any changes, please contact our customer service as soon as possible. We will do our best to fulfill your request.
What is the delivery time of Bevano Favorites?
The estimated delivery time for your order varies between 6 and 12 working days in the Netherlands and 10 to 15 working days in Belgium. We aim to ship your products as quickly as possible and will keep you informed of the progress of your order. Sometimes we depend on external factors and your order may be delayed. For detailed information click HERE .
Returns
What is the Bevano Favorites return policy?
You can return products within 14 days of receipt. Register your return via our website. In order to process the returned order, the order number and email address must be included with the return package. The return costs are for your own account. For detailed information click HERE .
How long do I have to return a product after purchase?
You can return products within 14 days of receipt. The return costs are for your own account.
Are there specific conditions that my returned product must meet?
The returned product must be unused, undamaged and in the original packaging. Make sure all labels and protective materials are still present. Do you want to return a package that consists of a bundle? Then check our bundling policy below.
What should I do if the product is damaged or defective upon arrival?
Please contact our customer service immediately and provide photos of the damage. We will find a suitable solution, including replacement or refund.
Are there costs associated with returning a product?
Yes. The costs for returning the product are at your own expense. We recommend using a trackable shipping method to ensure the product returns to us safely. For more information click here .
Can I exchange a product instead of returning it?
No. Unfortunately this is not possible. We then ask you to return the unwanted product and place a new order.
How long will it take before I receive my refund?
Once we receive the returned product, we aim to complete processing within 5 to 10 working days. Please note that refunds may take some time to process.
Are there products that cannot be returned or exchanged?
All products from our website can be returned, provided they meet the terms and conditions and bundle policy. For a detailed explanation, please read our returns policy .
Bundling policy
Can I return a bundle item?
If you ordered a bundle item, you can only return it if you return the entire bundle . Suppose you have placed an order with a 2+1 free item, you must return all 3 products. Would you still like to keep an article? Then we recommend that you place a new order, with only the desired item.
Why buy a bundle of items?
If you shop at Bevano Favorites, you can order a bundle of items. This way you save 10%, 20% or even 40% discount on our products.
How can I buy a bundle?
Go to the desired product and see if there is a bundle option. This is shown on the right side of the product page. Sometimes you save a percentage on the number of products or you even get to see 2+1 free deals.
How do I receive a refund on my bundle after I return it?
If you purchased a bundle, you must return all items from a bundle in their original condition. After the return has been approved, your money will be refunded to your account within 5 to 10 working days on average. For more information about returning a bundle, see our refund policy .